Privacy Policy



At “Mene & Jo” Company, hereinafter referred to as “BUSINESS”, we are committed to protecting and respecting your privacy. Compliance with our Privacy Policy (“Policy”) for Personal Data (“PD”) sets out the basis on which your PDP (“Personal Data Policy”) is collected.

The Policy has been developed to protect your PD and take appropriate organizational, technical, and legal measures. The PD is provided to us by you with your free consent directly, for the sole purpose of procuring, designing, and billing for our services that you have agreed to. This policy aims to help you understand why we collect your personal data and how we use it. Please take some time to read it carefully.

Information and PD we collect about you

We collect information and PD from you, which you provide either with your free consent directly through our Company’s website (, either in person with physical presence at our offices or by telephone.

As required by Greek Law – and to serve you better – our obligation as a business is to process data, including the following, which could contain or be considered to contain PD:


Regarding our communication with you and your best service

We might need to contact you by email or telephone or through social media or messaging systems, for clarification and administrative reasons, such as for the design process of the projects you have assigned us to carry out, the management of the whole communication, and generally for your better service.


We also inform you that:

  • When you visit the website of our BUSINESS, your device’s browser provides us with information such as your current IP address, web browser type, access time, and our website’s pages that you visited are collected and used for statistical data compilation. This information may be used to help us improve our website, and the services we offer and to design new services for you.
  • We may use cookies and similar technologies to help provide our website data and to offer you a more personalized user experience in line with your needs and requirements. In this case, you have the option to reject the proposed cookies.


Purpose of Personal Data Processing

We process PD for the following purposes:

  • Contact with you
  • Promotional actions and informational activities for our BUSINESS only with your explicit consent


Legal Basis of the Processing Personal Data

The laws, regulations, and directives governing the processing of PD in the case of the e-shops we manage are as follows:

  • Directive 2000/31/EC, Decree 131/2003 (on electronic commerce)
  • Law 2251/1994 (On consumer protection for distance sales)
  • Regulation EU/679/2016 (GDPR)
  • Law 4624/2019 (Measures for the implementation of Regulation EU/679/2016)
  • Law 4537/2018 (Payment services and other provisions)


Based on the above legislation, we inform you that the legal basis for the processing of PD is your free consent.


Personal Data Protection

The BUSINESS is committed to making every reasonable effort to protect your PD. To that end, we use a variety of security technologies and procedures to protect your PD from unauthorized access and use. Kindly note, however, that no physical or electronic security system is completely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that the information you provide to us over the Internet will not be intercepted. Nevertheless, we are committed to continuing to review and improve our security policies and implement additional technical and organizational security measures as new technologies become available.

The transmission of information over the Internet is not completely secure and may involve the transmission of data to countries outside the European Union. This is due to the use of Cloud solutions for web hosting, email hosting, or proprietary software solutions delivered to us via Cloud storage. However, in any case, we do not allow third parties to use your PD for their own purposes. While we will do our best to protect your personal data, we cannot guarantee the security of your personal data which is transmitted to us. Therefore, any transmission of PD is at your own risk. When receiving PD, we use appropriate security measures to prevent unauthorized access.


Personal Data Maintenance

  • The period for which the PD is retained by the BUSINESS is determined by the provisions of Greek tax legislation.
  • Personal data that are necessary for the conclusion or execution of the order contract between us are kept throughout the contract’s duration and 5 years after its expiration or longer if requested by the competent financial authorities or required by the provisions of the applicable legal framework. In the event of claims being made, these data shall be kept until the issue of an irrevocable decision.
  • When you create an account, we retain your PD until you request us to delete or modify them.


Personal Data Transmission

We ensure that your personal data is processed lawfully and is restricted strictly within the BUSINESS while ensuring its confidentiality. We are committed to not transferring your PD to third parties other than those to whom it is required by law or to whom you have already given your consent.

They may, however, be transmitted to our partners who act as processors on our behalf, to the extent that the aforementioned processing purposes are served, and subject to confidentiality to protect them in the context of our contractual obligations, to serve our legitimate interests and with a right of control over them.


Your rights and how you can exercise them

You have the right to:

  • A) Know which personal data we hold and process, their origin, the purposes for which they are processed, and the time of their processing (right of access).
  • B) Request that your personal data be corrected and/or completed so that it is complete and accurate (right of rectification).
  • C) Request the restriction of the processing of your data (right to restrict processing).
  • D) Refuse and/or object to any further processing of your personal data held by us (right to object).
  • E) Request that we transfer your personal data we hold to any other controller of your choice (right to data portability).
  • F) Lodge a complaint with the Data Protection Authority ( if you consider that your rights are infringed in any way (right to lodge a complaint with a supervisory authority).
  • G) Request the deletion of your personal data from the records we keep (right to be forgotten).


In connection with the exercise of your above rights, kindly note the following:

  • The BUSINESS has – in any case – the right to refuse to comply with your requests for restriction of processing or deletion of your personal data or your objection to the processing if the processing or data retention is necessary for the establishment, exercise, or support of its legal rights or the fulfillment of its obligations towards the Greek or European State.
  • The exercise of the right to data portability does not imply the deletion of your data from our records, which is subject to the conditions of the immediately preceding paragraph and the conditions of the Regulation.
  • The exercise of the above rights acts for the future and does not relate to data processing already carried out.


Processing Manager

The Data Controller is the company under the name “GEORGIA KOSTOUROU & SIA E.E.” (and the distinctive title “MENE & JO Ε.Ε.”), as legally represented.

For the exercise of the above rights in accordance with the European and Greek legislation and the restrictions set forth therein, as well as for matters of GDPR, you may contact us by email at or in written form at the address of the BUSINESS (2 A. Dikonymou Str. and 46 A. Panagouli Str., Zip Code 73134, Chania).


Policy Changes

We reserve the right to change this policy by implementing any new European and Greek Legislative provisions, and at our discretion. If we make any changes, we will post them here for your immediate access.



Cookies Policy

Terms and Conditions

A. Consent to the use of optional cookies

  1. The installation of the cookies is only allowed upon the user’s consent and after proper information.
  2. Cookies considered technically necessary for the realization of the connection to the website or for the provision of the internet service (authentication cookies, session cookies, cookies that “remember” the user’s choices) are exempt from the need for consent.
  3. Consent is provided by the user’s positive action for each separate category of cookies and not with pre-filled boxes.
  4. Providing the ability to centrally manage users’ cookies preferences at any time and in an easy way via the website.


Β. Transparency – Conditions for informing website’s users and visitors about cookies

  1. Information about cookies should be provided in an easily accessible, understandable, and structured format.
  2. Displaying a cookie banner with concise and comprehensive information about cookies and the possibility of receiving consent for the different categories of optional cookies and/or rejecting all categories of optional cookies.
  3. Establishing and posting a policy about the use of cookies on the website
  4. Minimum content of the policy on the use of cookies
    • Information about the website owner
    • Purpose of the cookies policy
    • What are cookies – definition
  • Explanation of whether first-party or third-party cookies are used. First-party cookies are those installed by the provider of the website visited by the user, while third-party cookies are those installed by others (for example, advertising networks) through the website provider.
    • List of the categories of mandatory technically necessary cookies and the purposes for which they are used
  • Technical cookies are necessary for the proper functioning of the website. They allow users to use the online services provided, including the management and operation of the website, such as a) the maintenance of the connection and the content entered by the user (filling in an online form, adding selected products to an “order basket”, making the purchase and managing payment), b) the authentication of the user, c) the website’s ability to “remember” the options requested by the user in terms of language, presentation of search results, etc.
    • List of the optional cookies categories and the purposes for which they are used, such as analysis and traffic measurement cookies, advertising cookies, social network sharing cookies.
  • Website traffic analysis or traffic measurement cookies collect information on how users interact with the website in order to statistically analyze and improve the use of the services provided, product applications, and website content.
  • Behavioral advertising cookies store information about browsing habits, online behavior, and the actions users take online (for example, purchases of products and services), with the aim of displaying advertisements based only on their interests and preferences.

The table below describes in detail the cookies present on the Website. The link to the privacy policy of the Party that generates and manages these cookies appears with each “third party cookie”:

Name of Cookie


Purpose of use

Retention time

Provider (first-party/third-party)



Views calculation and monitoring

2 years

Google Analytics



Views calculation and monitoring

1 year

Google Analytics



Filtering bots requests

1 minute

Google Analytics



Storage of browsing details

2 years




Storage of connection ID

2 months




Display ads & retargeting

3 months




Improvement & personalization of ads presented

3 months




Fraud prevention

2 years




Functionality testing & performance optimization





Monitoring browser tab status





Specifying screen resolution

1 week




Storage of unique user ID

90 days


Instructions on how cookies work in different Browsers

  1. Chrome
  • Select the menu in the top right corner of the browser’s toolbar
  • Select Settings
  • Select the Show advanced settings link
  • In the Privacy section, select Content settings
  • In the Cookie section, change the following settings based on the action required to manage cookies:
  • Allow websites to store and read cookie data
  • Retain local data only until you close your browser
  • Prevent websites from setting data until you close your browser until you close your browser
  • Block third-party cookies and website data
  • Manage exceptions for certain Internet sites
  •  All cookies and website data

For more information, visit the relevant Google page


  1. Mozilla Firefox
  • Click on the menu in the top right corner of the browser’s toolbar
  • Select Options
  • Select the Privacy section
  • In the Tracking section, select the appropriate button if you wish to contact the sites that you do not wish to be tracked
  • In the History section, select from the ‘Use Custom Settings’ drop-down menu to change the following settings, depending on the action you wish to perform on the cookies:
  • Accept cookies from websites (select the appropriate button)
  • Accept third-party cookies (select one of the following options from the drop-down menu: always, from the most visited websites, or never
  • Save them for a specified period (select one of the following options from the drop-down menu:
    -until they expire,
    – when Firefox is closed, or
    – every time)
  • Again, in the History section, select Show cookies if you wish to remove the cookies that are on your computer

For more information, visit the relevant Mozilla page


  1. Microsoft Edge
  • Click on the Tools button
  • Select Internet Options
  • Select Privacy
  • In the scrolling menu, select one of the following options. Change the following settings depending on what you want to do to handle cookies:
  • o Block all cookies
  • o High
  • o Medium to High
  • o Medium
  • o Low
  • o Accept all cookies
  • Select specific websites from which to accept cookies: click “Sites” and in the “Address of Website” box, type a website address, then click “Block” or “Allow


For more information, visit the relevant Microsoft page


  1. Safari
  • Open Safari
  • Click on Safari
  • Select Preferences and then click Privacy
  • In the “Block Cookies” section, choose how Safari will handle cookies
  • Click Details to see which websites have stored their cookies

For more information, visit the relevant Apple page

  1. Opera
  • Open Opera
  • Select “Settings” in the main menu in the top left corner of the screen
  • Select “Privacy & Security
  • In the “Cookies” section, select one of the following options:
  • Allow local storage
  • Allow local data to be retained only until I close my browser
  • Not allow third-party sites to store data
  • Block third-party cookies and website data
  • By selecting the “All cookies and site data” button you can remove cookies that are present on your computer


For more information, visit the relevant Opera page


Minimum requirements for the website’s cookie banner

  • Text of brief and comprehensive information in the cookie banner about the categories of cookies used
  • Grouping of cookies by category, based on their purpose of use
  • Ability to reject all optional cookie categories with one option (with a separate button) on the first level of the cookie banner
  • Ability to select each optional cookie category individually (with positive action and with a separate checkbox) at the first level of the cookie banner
  • No default selection in the optional cookie categories (no default separate checkboxes)
  • Ability to close the cookie banner without selecting any of the optional cookie categories and installing only technically necessary cookies
  • Ability to manage cookies with an option leading to second-level detailed information (“cookies settings” button) and the possibility to change the user’s options


Terms of use



We would like to assure you that for our company, the protection of our customers’ personal data is of paramount importance. For this reason, we take appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations imposed by the legal framework, both by the company itself and by third parties processing personal data on its behalf.


Make sure that you agree to the terms and conditions below because your further use and browsing of the above website implies your express and unconditional consent and agreement with them.




The company is committed to the quality, completeness and validity of the information and services provided on its website, both in terms of the exact data presented and the information provided, subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally or interruptions in the operation of the website due to force majeure.


Our website provides the content (e.g. information, names, names, photographs, illustrations, etc.), services available through the website “as is”.


Under no circumstances shall the company be liable for any claims of a legal or civil and/or criminal nature, nor for any damage (positive, special or consequential which, indicatively and not restrictively, disjunctively and/or cumulatively, consists of loss of profits, data, loss of earnings, loss of profits, monetary compensation, etc.). ) from visitors to the website or third parties for reasons related to the operation or not or the use of the website or the inability to provide services or information available through the website or any unauthorised interference by third parties in services or information available through the website.




All the content of the website, including images, graphics, photographs, drawings, texts, services and products provided are the intellectual property of the shop and are protected under the relevant provisions of Greek law, European law and international conventions.


Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative works or misleading the public about the actual provider of the Content of the website is prohibited. Any reproduction, republication, re-publication, uploading, announcement, dissemination or transmission or any other use of the Content in any manner or means for commercial or other purposes is permitted only with the prior written permission of the Company or any other legal owner of the aforementioned copyrights.

The names, images, logos and distinctive features that represent the company and its services are exclusive trademarks and distinctive features of the company or of the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the website should in no way be construed as a transfer or assignment of a license or right to use them.




Users of our website agree that they will not use it to send, post, e-mail or otherwise transmit any content that is illegal, harmful, threatening, abusive, offensive, harassing, libelous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, racially offensive, or racially offensive, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party; contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware; intentionally or unintentionally violates applicable Greek and EU legislation and its provisions; may harass third parties in any way and any content is used to collect or store personal data about other users.




The company recognizes the importance of the issue of security of Your Personal Data and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum security. All information related to your personal data is secure and confidential.

The security of  is achieved by the following methods:




Access to the  systems (servers) is controlled by a firewall, which allows users to use specific services while prohibiting access to systems and databases containing confidential company data and information.




Encryption is essentially a way of encoding information until it reaches the intended recipient, who can decode it using the appropriate key. This means that all information exchanged between your browser and our servers is not accessible by anyone else.




The observance of confidentiality is taken for granted. All information transmitted by the user/member to  is confidential and all necessary measures have been taken to ensure that it is used only to the extent necessary in the context of the services provided. Some of the measures taken are as follows:


Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.


The website  does not disclose user information unless it has written authorization from you or it is required by a court order or decision of another public authority.




Our Website uses SSL protocol from cPanel, Inc. Certification Authority. This encrypts all personal information so that it cannot be read or altered during transmission over the Internet.


The Secure Sockets Layer (SSL) protocol is currently the global standard on the Internet for authenticating web sites to network users and for encrypting data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent using the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed in transit.